Question 1

What does Mulan Group do?

Accepted Answer

Mulan Group is a leading global tea supply chain company headquartered in Hangzhou, China. The group operates across nine core stages: estate management, initial processing, deep processing, packaging, storage & logistics, quality testing, global trade, branding & retail, and investment. With 30+ partner estates, exports to 60+ countries, and 200,000 tons annual capacity.

Question 2

What tea products does Mulan Group offer?

Accepted Answer

Mulan Group wholesales China's six major tea categories (green, white, yellow, oolong, black, dark), plus multiple product formats: loose-leaf, blended, tea bags, gift & premium, ready-to-drink, and OEM/ODM customization. The group also offers fruit tea, flower tea, wellness tea, and other derived products with 200,000 tons annual capacity.

Question 3

What international certifications does Mulan Group hold?

Accepted Answer

Mulan Group holds 18 international certifications including ISO 9001 Quality Management, ISO 22000 Food Safety Management, HACCP Hazard Analysis Critical Control Point, FDA US Food and Drug Administration registration, BRC Global Standard for Food Safety, USDA Organic, EU Organic, JAS Japanese Agricultural Standard, Rainforest Alliance, and Fair Trade certifications.

Question 4

What are Mulan Group's trading hubs?

Accepted Answer

Mulan Group operates four trading hubs in Hong Kong, Singapore, London, and New York, plus a Middle East node in Dubai. The group provides end-to-end procurement, customs clearance, warehousing, logistics, and distribution services for 500+ brand clients in 60+ countries.

Question 5

How to become a Mulan Group partner?

Accepted Answer

You can submit a partnership enquiry through our website contact page (info@mulanteastory.com) or contact our Hangzhou headquarters directly. The group welcomes brands, importers, chain retailers, OEM/ODM clients, and channel distributors. We also offer a three-tier channel BD mechanism: lead referrers, trial sales BD, and core channel partners.

Question 6

What is the minimum order quantity (MOQ)?

Accepted Answer

MOQ varies by product: six major tea categories 50kg+; yellow tea 30kg+ (limited production); fruit/flower/wellness tea 30-50kg+; tea bags and RTD support small-batch customization. Contact our sales team for specific MOQ requirements.

Question 7

Does Mulan Group support OEM/ODM customization?

Accepted Answer

Yes. Mulan Group provides one-stop OEM/ODM services from formula R&D, packaging design, and compliance support to brand co-creation. With professional R&D team, QC laboratory, and flexible production lines, we support full-process collaboration from concept to finished product with flexible MOQ.

Question 8

How does Mulan Group ensure tea quality?

Accepted Answer

Mulan Group ensures quality through five systems: 1) Ecological management and sustainable harvesting at 30+ partner estates; 2) Initial processing within 4 hours at regional facilities; 3) Four-dimensional lab testing (pesticide residue, physicochemical, organoleptic, microbial); 4) 18 international certifications; 5) Full-chain traceability system from garden to cup.

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